Privacy Policy

This document constitutes an electronic record under the provisions of (i) the Information Technology Act, 2000; (ii) the relevant rules framed thereunder; and (iii) the amended provisions related to electronic records in various statutes as modified by the Information Technology Act, 2000. This electronic record is computer-generated and does not necessitate any physical or digital signatures.

The Privacy Policy ("Privacy Policy") is disclosed in compliance with: (i) Section 43A of the Information Technology Act, 2000; and (ii) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (SPI Rules) and the General Data Protection Regulation.

In this privacy notice, references to HELLOSTAY ("we," "us," or "our") to HELLO STAY HOTEL LLP is incorporated pursuant to section 12(1) of the Limited Liability Partnership Act 2008. . Your privacy is important to us and we are committed to protecting your personal information This policy clarifies how we handle your information on our website. We collect, use, and safeguard it responsibly, following all applicable data protection laws.

1. Information We Collect       

When you use our website, we may collect various types of information to enhance your experience and provide you with our services. To offer you the best service possible, we gather some details like:

Personal Information:
We may gather names, contact details, and other information that you voluntarily provide when making a booking or creating an account on our platform. This information is essential for the booking process and ensuring effective communication.

Non- Personal Data                                                                                               Non-Personal Data pertains to information that, on its own, does not uniquely identify you as an individual (e.g., demographic data or website visits). HELLOSTAY has the ability to gather Non-Personal Data through the methods outlined above, as well as automatically through the utilization of industry-standard technologies elaborated upon below.

Registration                                                                                                                      Before utilizing one or more of the services offered by HELLOSTAY, HELLOSTAY may necessitate specific Personal Data and Non-Personal Data to establish an individual account ("Account") or to activate features or functionalities of HELLOSTAY. If essential data required by HELLOSTAY is not provided, it may hinder access to any or all features of HELLOSTAY. Additionally, the failure to maintain accurate data may lead to the suspension or termination of access to any or all services provided by HELLOSTAY.

Booking History:
We maintain records of your past bookings and preferences to improve our services and offer you a more personalized experience during future interactions with our website.

Log Data:
When you visit our website, your browser automatically transmits certain information, known as log data. This includes your IP address, browser type, pages visited, and other relevant details. Log data helps us analyze user behavior and optimize our platform for better performance.

Cookies:
To enhance your user experience and for analytical purposes, we utilize cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you and tailor our services to your preferences You have the option to manage cookie preferences through your browser settings.

By using our website, you consent to the collection and use of this information as described. We prioritize the security and confidentiality of your data, and our use of such information is governed by our Privacy Policy. For more details on how we handle your information, please refer to our Privacy Policy available on our website.

2. How We Collect Information

We employ various methods to gather information to enhance your experience on our website:

User Input:

Information is collected when you actively provide details while making a booking, creating an account, or interacting with our website. This includes personal data crucial for effective communication and booking processing

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Cookies and Tracking Technologies:

We utilize cookies and similar technologies to capture information related to your browsing behavior. These tools enhance user experience and provide valuable insights for improving our services.

Third-Party Services:

Information may be obtained from third-party services, such as payment processors, to facilitate transactions securely. We ensure that the information received adheres to our privacy standards and is used in accordance with our policies.

By using our website, you acknowledge and consent to the methods mentioned above for information collection. For a comprehensive understanding of how we handle your data, please refer to our Privacy Policy available on our website.

3. How We Use Information

HELLOSTAY uses the data that you provide or that we collect to operate, maintain, enhance, and provide all of the features and services found on HELLOSTAY as well as to track user-generated content and Users to the extent necessary to comply as a service provider.

We employ the information we collect for multiple purposes:

Processing Bookings:

Your data is essential for facilitating hotel reservations and providing related services, ensuring a seamless and efficient booking process.

Improving User Experience:

By analyzing collected information, we enhance our website, refine services, and elevate customer support, aiming to provide you with an optimized and satisfying user experience.

Marketing, Promotions, Legal, and Security: The collected information is utilized to communicate promotional offers, updates about our services, and ensure legal compliance and website security. Your privacy is a top priority, and our practices align with the guidelines outlined in our Privacy Policy, accessible on our website for your reference.

4. Third-Party Sharing

To facilitate the provision of our services, we may share your Personal Information with specific third parties as outlined below, and you may not be notified:

1. Third-party contractors: We may share your information with contractors who assist us in delivering services, managing communication with you, or maintaining the Website or App, on a need-to-know basis.

2. Governmental authorities: Your information may be disclosed to governmental authorities as permitted or required by applicable law.

3. Your contact if you use a referral feature

4. Business entity transactions: In the event of a merger, acquisition, reorganization, amalgamation, or restructuring, your information may be shared with the involved business entity. The new entity will be required to adhere to this Privacy Policy concerning your Personal Information and Sensitive Personal Data or Information.

We only share your personal data securely and as allowed by law. Sometimes, we share non-identifiable information for improvement.

5. User Rights

As a user, you possess certain rights concerning your data:

You have the right to access your data, allowing you to review the information we hold. If you identify inaccuracies, you can request corrections to ensure the data is accurate and up-to-date. Additionally, you can exercise your right to request the deletion of your data, subject to legal and contractual obligations. If you object to the processing of your data for certain purposes, you have the right to express your objection. We are committed to respecting and facilitating these rights in accordance with applicable data protection laws. For assistance or to exercise these rights, please refer to the contact information provided in our Privacy Policy.

These rights include:

(a) The right of access.

(b) The right of data portability.

(c) The right of rectification.

(d) The right of erasure.

(e) The right to restrict processing.

(f) The right to object.

6. Security Measures

HELLOSTAY prioritizes the security of Personal Data and employs various measures to prevent unauthorized access, alteration, disclosure, or destruction. These measures encompass internal assessments of:

(a) Data Collection and Encryption: Rigorous reviews are conducted on HELLOSTAY data collection and encryption methods to ensure the protection of Personal Data.

(b) Storage and Processing Practices: Internal reviews are undertaken to assess the storage and processing practices in place, guaranteeing the secure handling of data.

(c) Electronic Security Measures: HELLOSTAY implements electronic security measures to safeguard against unauthorized access to data.

(d) Physical Security Measures: Robust physical security measures are in place to prevent unauthorized access to systems storing Personal Data.

All HELLOSTAY employees, contractors, and agents with access to Personal Data are bound by confidentiality agreements. Any unauthorized use or disclosure may result in disciplinary action, including termination and potential criminal prosecution.

7. Cookies and Tracking

Our website uses cookies for various purposes. You have the option to control or deactivate cookies by adjusting your browser settings.

8. Changes to the Privacy Policy 

HELLOSTAY is committed to ongoing efforts in implementing new technologies and processes to enhance the protection of you, your privacy, and your usage of HELLOSTAY. Consequently, HELLOSTAY may periodically make updates to this privacy policy. It's important to note that any changes introduced will not compromise the effectiveness of the security measures outlined in this privacy policy, which are designed to safeguard you from unauthorized disclosure.

9. Contact Information

For inquiries regarding this Privacy Policy, please reach out to HELLOSTAY by sending a letter or email to: dataprotection@hellostay.com